 |
Managing Community Crisis: an Analysis of a Health Department’s Response to the Influenza Vaccine Shortage
| |
| | Unformatted Document Text:
STUDENT PAPER: Crisis Communication Case Study 22 of 23
References
Benoit, W. L. (1997). Image repair discourse and crisis communication. Public Relations Review, 23(2), 177-
186.
Billings, R. S., Milburn, T. W., & Schaalman, M. L. (1980). A model of crisis perception: A theoretical and
empirical analysis. Administrative Science Quarterly, 25, 300-316.
Boyd, J. (2000). Actional legitimation: No crisis necessary. Journal of Public Relations Research, 12(4), 341-
353.
Bronn, P. S., & Olson, E. L. (1999). Mapping the strategic thinking of public relations managers in a crisis
situation: An illustrative example using conjoint analysis. Public Relations Review, 25(3), 351-368.
Centers for Disease Control (2004). Interim influenza vaccination recommendations: 2004-05. Retrieved
April 19, 2006 from the CDC’s news release archives, http://www.cdc.gov/od/oc/media/pressrel/r041005.htm
Centers for Disease Control (2004). CDC/Aventis Pasteur collaborate to ship more than 2 million doses of
influenza vaccine to providers who were high priority groups. Retrieved April 19, 2006 from the CDC’s news release archives, http://www.cdc.gov/od/oc/media/pressrel/r041015.htm.
Coombs, W. T. (1995). Choosing the right words: The development of guidelines for the selection of the
“appropriate” crisis-response strategy. Management Communication Quarterly, 8(4), 447-476.
Coombs, W. T. (1998). An analytic framework for crisis situations: Better response from a better
understanding of the situation. Journal of Public Relations Research, 10(3), 177-191.
Coombs, W. T. (1999). Information and compassion in crisis responses: A test of their effects. Journal of
Public Relations Research, 11(2), 125-142.
Coombs, W. T. & Holladay, S. J. (2001). An extended examination of the crisis situations: A fusion of the
relational management and symbolic approaches. Journal of Public Relations Research, 13(4), 321-340.
Egelhoff, W. G., & Sen, F. (1992). An information-processing model of crisis management. Management
Communication Quarterly. 5(4), 443-484.
Frankel, G. & Cooper, G. (2004, October 9). Britain: U.S. told of vaccine shortage. Flu shot records contradict
FDA. The Washington Post. Retrieved April 19, 2004 from the Washington Post online archives, http://pqasb.pqarchiver.com/washingtonpost/search.html.
Gonzalez-Herrero, A. & Pratt, C. B. (1996) An integrated model for crisis-communications management.
Journal of Public Relations Research, 8(2), 79-105.
Hayes, R. E. (1985). Corporate crisis management as adaptive control. In S.J. Andriole (Ed.), Corporate crisis
management. Princeton, NJ: Petrocelli.
Hermann, C. F. (1963). Some consequences of crisis which limit the viability of organizations. Administrative
Science Quarterly, 8, 61-82.
|
| |
| |
|
|
STUDENT PAPER: Crisis Communication Case Study 22 of 23
References
Benoit, W. L. (1997). Image repair discourse and crisis communication. Public Relations Review, 23(2), 177-
186.
Billings, R. S., Milburn, T. W., & Schaalman, M. L. (1980). A model of crisis perception: A theoretical and
empirical analysis. Administrative Science Quarterly, 25, 300-316.
Boyd, J. (2000). Actional legitimation: No crisis necessary. Journal of Public Relations Research, 12(4), 341-
353.
Bronn, P. S., & Olson, E. L. (1999). Mapping the strategic thinking of public relations managers in a crisis
situation: An illustrative example using conjoint analysis. Public Relations Review, 25(3), 351-368.
Centers for Disease Control (2004). Interim influenza vaccination recommendations: 2004-05. Retrieved
Centers for Disease Control (2004). CDC/Aventis Pasteur collaborate to ship more than 2 million doses of
Coombs, W. T. (1995). Choosing the right words: The development of guidelines for the selection of the
“appropriate” crisis-response strategy. Management Communication Quarterly, 8(4), 447-476.
Coombs, W. T. (1998). An analytic framework for crisis situations: Better response from a better
understanding of the situation. Journal of Public Relations Research, 10(3), 177-191.
Coombs, W. T. (1999). Information and compassion in crisis responses: A test of their effects. Journal of
Public Relations Research, 11(2), 125-142.
Coombs, W. T. & Holladay, S. J. (2001). An extended examination of the crisis situations: A fusion of the
relational management and symbolic approaches. Journal of Public Relations Research, 13(4), 321-340.
Egelhoff, W. G., & Sen, F. (1992). An information-processing model of crisis management. Management
Communication Quarterly. 5(4), 443-484.
Frankel, G. & Cooper, G. (2004, October 9). Britain: U.S. told of vaccine shortage. Flu shot records contradict
FDA. The Washington Post. Retrieved April 19, 2004 from the Washington Post online archives,
http://pqasb.pqarchiver.com/washingtonpost/search.html.
Gonzalez-Herrero, A. & Pratt, C. B. (1996) An integrated model for crisis-communications management.
Journal of Public Relations Research, 8(2), 79-105.
Hayes, R. E. (1985). Corporate crisis management as adaptive control. In S.J. Andriole (Ed.), Corporate crisis
management. Princeton, NJ: Petrocelli.
Hermann, C. F. (1963). Some consequences of crisis which limit the viability of organizations. Administrative
Science Quarterly, 8, 61-82.
|
|
 Convention | | All Academic Convention is the premier solution for your association's abstract management solutions needs. | | Submission - Custom fields, multiple submission types, tracks, audio visual, multiple upload formats, automatic conversion to pdf. | | Review - Peer Review, Bulk reviewer assignment, bulk emails, ranking, z-score statistics, and multiple worksheets! | | Reports - Many standard and custom reports generated while you wait. Print programs with participant indexes, event grids, and more! | | Scheduling - Flexible and convenient grid scheduling within rooms and buildings. Conflict checking and advanced filtering. | | Communication - Bulk email tools to help your administrators send reminders and responses. Use form letters, a message center, and much more! | | Management - Search tools, duplicate people management, editing tools, submission transfers, many tools to manage a variety of conference management headaches! | | Click here for more information. |
|
|
|
| |
|
|
|
