Jobs

Office Assistant

All Academic is looking for a good-fit office assistant to join our team. If you are a great communicator with the ability to work both individually and within a group to solve problems you should consider applying. Our ideal employee would be a quick learner who is interested in growing with the company.

The office assistant serves as a key representative of our company, and regularly communicates via phone and email with our clients. Additionally, this person will serve as a liaison between our clients and the technical team.

All Academic is an established web application company working with academics around the world to build and run successful conferences. Our software helps conference managers cope with the complex issues involved in receiving submissions, reviewing and scheduling their conference.

This job will have a six-month evaluation period.

Competitive wage will be full-time, hourly, and based on experience.

Work hours: Monday through Friday, 8:00am-4:00pm.

Location: Eugene, OR

Duties

  • Answer phones and emails from clients
  • Resolve basic support questions
  • Escalate more complicated support issues to technical staff
  • Follow-up with clients to determine if issues are satisfactorily resolved
  • Maintain office calendar
  • Input information into our web application
  • Complete various projects

Preferred Knowledge/Experience:

  • Proof of High School Diploma/GED. Associate degree or bachelor degree preferred.
  • Basic end-user applications [e.g. Microsoft Office and similar applications]
  • Proficient in troubleshooting & fault isolation
  • Ticketing and knowledge based software
  • General office equipment usage [e.g. office phones, printers, scanners, fax]

Skills, Traits & Abilities

  • Be reliable with excellent attendance
  • Be responsible and accountable
  • Represent the company with a friendly, positive and professional demeanor
  • Be a committed team player
  • Have strong computer and Internet skills
  • Have a serious work ethic, be self-motivated
  • Possess a willingness and ability to learn new skills
  • Be focused on positive customer experience
  • Be able to speak of the product and company with confidence
  • Have good oral and written communication skills (clear and concise with attention to accuracy—able to proof and recognize spelling and grammatical errors)
  • Provide good service engagement, coordination, and hand-off skills
  • Be able to effectively switch between tasks without losing sight of ongoing projects
  • Be able to prioritize tasks
  • Be able to work independently
  • Be able to work at a desk for 6+ hours per day

Benefits

  • Health, Dental and Vision Insurance

Send resume to: jobs@allacademic.com

Website: http://www.allacademic.com

Most up-to-date job posting: http://www.allacademic.com/jobs

Only qualified candidates will be contacted.