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Association: Name: International Studies Association 48th Annual Convention URL: http://www.isanet.org
Citation: URL: http://www.allacademic.com/meta/p179788_index.html Direct Link: HTML Code:

Otis, Eileen. "Gender and the Global Labor Politics of Service in China: A Case Study of Two Hotel Work Regimes" Paper presented at the annual meeting of the International Studies Association 48th Annual Convention, Hilton Chicago, CHICAGO, IL, USA, Feb 28, 2007 <Not Available>. 2008-10-09 <http://www.allacademic.com/meta/p179788_index.html>

Otis, E. M. , 2007-02-28 "Gender and the Global Labor Politics of Service in China: A Case Study of Two Hotel Work Regimes" Paper presented at the annual meeting of the International Studies Association 48th Annual Convention, Hilton Chicago, CHICAGO, IL, USA <Not Available>. 2008-10-09 from http://www.allacademic.com/meta/p179788_index.html

Publication Type: Conference Paper/Unpublished Manuscript Abstract: The refrain, ?the customer is god,? echoes from the painted lips of service workers throughout China?s urban centers, replacing the now tired Maoist slogan ?serving the people.? How are young women, who are entering the frontlines of the service sector en masse, rendered consumable in China?s global cities? I conducted comparative ethnography of two luxury hotels one in each of two major Chinese metropolises. I observed two distinctive labor regimes formed upon contrasting constructions of femininity. Why is it that dramatically contrasting labor regimes, global hegemonic and domestic despotic, formed at hotels linked to the same global firm, implementing parallel organizational templates, and recruiting female workers of the same age cohort and socioeconomic background? By holding constant both the labor market and organizational template, the central role of variably gendered consumer markets in shaping labor regimes emerges. Comparison of the two workplaces suggests that variation in the ways consumer markets are organized by firms produces distinct differences in how workers are made consumable to customers, shaping contrasting gender identities. Consumability refers to the production of identities and even bodies that is central to work in the frontlines of service (Biggart 1989; Hochschild 1983; Lan 2001; Leidner 1993; Macdonald and Sirianni 1996). The solution to this empirical conundrum allows me to make three contributions. First, the study pinpoints precisely the ways economic globalization is predicated on variable, relational constructions of masculinity and femininity. Second, I systematically reconstruct Marxist labor process theory to account for characteristics of the service workplace. Finally, I develop an ?arena-specific? theory (Lee 1997) of gender in the service workplace, illuminating how gender is constructed differently for women across service workplaces.

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