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Do Citizens' Expectations Matter for E-Government? Exploring the Determinants of the Functionality of State Web Sites |
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Abstract:
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Electronic government is growing as an important strategy in many countries around the world. There is a great variety of e-government applications and one of the most pervasive is government-wide websites. Websites have the potential to improve service delivery, internal operations, and democratic relationships between governments and citizens. However, our current knowledge about their main characteristics and success determinants is fairly limited. This paper explores how different organizational, institutional, demographic, political, and economic factors affect the functionality of state government websites in the United States. Preliminary results from a PLS model suggest that some factors such as organizational characteristics and web management practices have a significant direct effect. Institutional arrangements, political orientation, and citizens’ demand also have an impact on the functionality of state websites, but their effect is indirect. For instance, citizens’ demand affects the functionality of the state websites by its impact on managerial and institutional factors. Both case studies showed respondents perceived citizens’ expectations as the most important influence on website functionality. Therefore, citizens’ demand seems to play an important role in shaping the functionality of state websites, but its mechanisms are not well understood and additional research is needed. |
Most Common Document Word Stems:
state (201), govern (184), websit (163), technolog (130), e (104), inform (92), model (90), factor (89), structur (89), import (87), use (84), manag (80), organiz (77), servic (76), differ (73), studi (70), institut (69), e-govern (65), organ (63), function (59), construct (58), |
Author's Keywords:
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E-Government, IT Success, Technology Enactment, State Websites, Organizational, Political, Economic, Social, Environmental |
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Association:
Name: American Political Science Association URL: http://www.apsanet.org
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Citation:
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MLA Citation:
| Gil-Garcia, J. Ramon. "Do Citizens' Expectations Matter for E-Government? Exploring the Determinants of the Functionality of State Web Sites" Paper presented at the annual meeting of the American Political Science Association, Marriott Wardman Park, Omni Shoreham, Washington Hilton, Washington, DC, Sep 01, 2005 <Not Available>. 2009-05-25 <http://www.allacademic.com/meta/p41700_index.html> |
APA Citation:
| Gil-Garcia, J. , 2005-09-01 "Do Citizens' Expectations Matter for E-Government? Exploring the Determinants of the Functionality of State Web Sites" Paper presented at the annual meeting of the American Political Science Association, Marriott Wardman Park, Omni Shoreham, Washington Hilton, Washington, DC Online <APPLICATION/PDF>. 2009-05-25 from http://www.allacademic.com/meta/p41700_index.html |
Publication Type: Conference Paper/Unpublished Manuscript Review Method: Peer Reviewed Abstract: Electronic government is growing as an important strategy in many countries around the world. There is a great variety of e-government applications and one of the most pervasive is government-wide websites. Websites have the potential to improve service delivery, internal operations, and democratic relationships between governments and citizens. However, our current knowledge about their main characteristics and success determinants is fairly limited. This paper explores how different organizational, institutional, demographic, political, and economic factors affect the functionality of state government websites in the United States. Preliminary results from a PLS model suggest that some factors such as organizational characteristics and web management practices have a significant direct effect. Institutional arrangements, political orientation, and citizens’ demand also have an impact on the functionality of state websites, but their effect is indirect. For instance, citizens’ demand affects the functionality of the state websites by its impact on managerial and institutional factors. Both case studies showed respondents perceived citizens’ expectations as the most important influence on website functionality. Therefore, citizens’ demand seems to play an important role in shaping the functionality of state websites, but its mechanisms are not well understood and additional research is needed. |
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| Document Type: |
application/pdf |
| Page count: |
48 |
| Word count: |
18925 |
| Text sample: |
| Do Citizens Expectations Matter for E-Government? Exploring the Determinants of the Functionality of State Web Sites J. Ramón Gil-GarcÃa Center for Technology in Government University at Albany SUNY 187 Wolf Road Suite 301 Albany NY 12205 Phone: (518) 442-4473 E-Mail: jgil-garcia@ctg.albany.edu A Paper prepared for delivery at the 2005 Annual Meeting of the American Political Science Association September 1-4 2005 1 Do Citizens Expectations Matter for E-Government? Exploring the Determinants of the Functionality of State Web Sites J. Ramon |
| Training for State IT Employees 5 Total size of the State’s economy Source: Adapted from Gil-Garcia (2005). 47 Table 9. Influences shaping the Indiana website Rank Influence 1 Citizen expectations for Web services 1 Marketing of the Website 3 Executive Orders creating and supporting the State CIO 4 In-house responsibilities for the State Website 4 Legislative involvement in Web site definition and management 4 Outsourced responsibilities for the State Web site Source: Adapted from Gil-Garcia (2005). 48 |
Similar Titles:
The Impact of Political Ideology and Government Structure on Information Technology Policy: A Comparison of Technologically Sophisticated Countries with Differing Types of Governments
Information Technology and Organizational Control: Examining the Management of IT in An Era of E-Government
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