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How the Public Perceives Corporate Crisis Situations: Testing Third-Person Effects and Corporate Reputation in Business Communication

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Abstract:

Since Davison (1983) proposed that when people evaluate the effect of communication, “the greatest impact will not be on ‘me’ or ‘you’ but on ‘them’ – the third person” (p3), the third person effect has drawn considerable interest among communication scholars. Although the third-person effect on people's opinions have primarily been studied in political, mass communication and advertising settings , the central idea of the third person effect – formulation of the public opinion – fits the context of business communication, as well. This research explored the third-person effects in the context of business communication, particularly in corporate crisis situations. It also tested the impact of reputation on the third person effects. This study proposed hypotheses and implemented an experiment to test the hypothesized relationships.

Most Common Document Word Stems:

person (162), effect (161), third (150), third-person (120), reput (110), corpor (95), compani (74), crisi (66), studi (46), behavior (46), experiment (42), hypothesi (35), group (34), communic (34), differ (31), percept (31), research (31), peopl (28), perceiv (27), public (27), et (26),

Author's Keywords:

Crisis communication, public's perception, the third person effect
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Association:
Name: International Communication Association
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http://www.icahdq.org


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MLA Citation:

Lee, Euiyeon. "How the Public Perceives Corporate Crisis Situations: Testing Third-Person Effects and Corporate Reputation in Business Communication" Paper presented at the annual meeting of the International Communication Association, Dresden International Congress Centre, Dresden, Germany, Jun 16, 2006 <Not Available>. 2009-05-25 <http://www.allacademic.com/meta/p91811_index.html>

APA Citation:

Lee, E. , 2006-06-16 "How the Public Perceives Corporate Crisis Situations: Testing Third-Person Effects and Corporate Reputation in Business Communication" Paper presented at the annual meeting of the International Communication Association, Dresden International Congress Centre, Dresden, Germany Online <PDF>. 2009-05-25 from http://www.allacademic.com/meta/p91811_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Abstract: Since Davison (1983) proposed that when people evaluate the effect of communication, “the greatest impact will not be on ‘me’ or ‘you’ but on ‘them’ – the third person” (p3), the third person effect has drawn considerable interest among communication scholars. Although the third-person effect on people's opinions have primarily been studied in political, mass communication and advertising settings , the central idea of the third person effect – formulation of the public opinion – fits the context of business communication, as well. This research explored the third-person effects in the context of business communication, particularly in corporate crisis situations. It also tested the impact of reputation on the third person effects. This study proposed hypotheses and implemented an experiment to test the hypothesized relationships.

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Document Type: PDF
Page count: 26
Word count: 6789
Text sample:
Third-person effects 1 Running Head: THIRD-PERSON EFFECTS IN A BUISINESS CONTEXT How the Public Perceives Corporate Crisis Situations: Testing third-person effects and corporate reputation in business communication Euiyeon Lee University of Southern California Abstract Third-person effects 2 Third-person effects suggest that people perceive communication to have a greater impact on others than on themselves. This research explored the third-person effects in the context of business communication particularly in corporate crisis situations. It also tested the impact of reputation on
-.45 Table 2 Means and Standard Deviation for the Perceived Third Person Effects Third-person effects 26 Negative No reputation M SD reputation (Control group) Positive reputation (N = 19) -.52 1.31 -.72 to 1. 56 -.12 to 2.20* Negative reputation (N = 19) -.95 1.43 -.36 to 1.83 No reputation (Control group)(N = 19) -1.68 1.20 Note. An asterisk indicates that the 95% confidence interval does not contain zero and therefore the difference in means is significant at the


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