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The Effects of Social Information Through Communication Networks on Attitudes About Organizational Change

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Abstract:

Contemporary organizations are constantly facing some degree of change in the fast-moving environment. Although organizations aim for better outcomes, not all changes produce favorable results, and immediate support from organizational members is critical for success. Social Information Processing (SIP) theory suggests employee attitudes are influenced by information available in the workplace. Yet, the theory does not provide the details on how social information is actually transmitted and processed. In order to describe the detailed process, a communication network perspective was incorporated into SIP theory in this study. Investigating both quantity and quality of social information through three different types of communication networks in a contemporary organization, data from 124 employees of a public library that was about to face budget cuts confirmed that the significant effect of both quantity and quality of social information from work-related networks on employee attitudes about change. In addition, those who access the Intranet more frequently and who read email more carefully tend to perceive information from the organization more useful, which, in turn, positively affects their attitudes. Further, the results showed that organizational knowledge serves as a mediator between the quantity of social information and attitudes about organizational change.

Most Common Document Word Stems:

network (230), inform (220), communic (150), organiz (114), organ (99), perceiv (93), social (82), chang (81), attitud (80), person (68), relat (57), effect (55), quantiti (55), employe (51), knowledg (48), p (48), workgroup (47), studi (44), strength (43), research (42), use (42),

Author's Keywords:

Social Information Processing Theory, Communication Networks, Organizational Change
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Name: International Communication Association
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http://www.icahdq.org


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MLA Citation:

Ishii, Kumi. "The Effects of Social Information Through Communication Networks on Attitudes About Organizational Change" Paper presented at the annual meeting of the International Communication Association, Dresden International Congress Centre, Dresden, Germany, Jun 16, 2006 <Not Available>. 2009-05-25 <http://www.allacademic.com/meta/p92652_index.html>

APA Citation:

Ishii, K. , 2006-06-16 "The Effects of Social Information Through Communication Networks on Attitudes About Organizational Change" Paper presented at the annual meeting of the International Communication Association, Dresden International Congress Centre, Dresden, Germany Online <PDF>. 2009-05-25 from http://www.allacademic.com/meta/p92652_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Abstract: Contemporary organizations are constantly facing some degree of change in the fast-moving environment. Although organizations aim for better outcomes, not all changes produce favorable results, and immediate support from organizational members is critical for success. Social Information Processing (SIP) theory suggests employee attitudes are influenced by information available in the workplace. Yet, the theory does not provide the details on how social information is actually transmitted and processed. In order to describe the detailed process, a communication network perspective was incorporated into SIP theory in this study. Investigating both quantity and quality of social information through three different types of communication networks in a contemporary organization, data from 124 employees of a public library that was about to face budget cuts confirmed that the significant effect of both quantity and quality of social information from work-related networks on employee attitudes about change. In addition, those who access the Intranet more frequently and who read email more carefully tend to perceive information from the organization more useful, which, in turn, positively affects their attitudes. Further, the results showed that organizational knowledge serves as a mediator between the quantity of social information and attitudes about organizational change.

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Document Type: PDF
Page count: 30
Word count: 9781
Text sample:
The Effects of Social Information 1 The Effects of Social Information through Communication Networks on Attitudes about Organizational Change Contemporary organizations are constantly facing some degree of change in the fast-moving environment. Indeed organizational change has been one of the viable topics in organizational research at least since the 1940s (Ellis 1992). However this significant research topic was initiated in the field of business which traditionally dealt with strategies for successful change focused on organizational structure (Keen 1981). Yet
of Information Partial Organizational from Organization-wide Knowledge Networks + Quantity of Information from Work Group Networks Full Mediation + Figure 1. The Final Model of the Effects of Social Information through Communication Networks on Attitudes about Organizational Change


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