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The Determinants of Work Well-being among Service Workers: IT Skill, Social Capital or Both?

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Abstract:

During the dramatic Internet-driven boom of the 1990s, fortunately the information technology does not immediate induce the unemployment. On the contrary, our economy seems to restructure into a new production paradigm that promote to create more jobs in the long run. It is no doubt that service jobs remain a dual skill gap and workers will confront to a more temporary, contractual and dynamic labor market. What kind of difficulties and demand would be faced in different service sectors? How important is the IT skill in current labor market? Or are social contact and relationship resources more essential for service workers? Whether the social resources, the IT-skills or both are the determinant factor contributing to employees’ job fulfillment?
The data was from a national-wide telephone survey under the “E-living and Quality of Life in Taiwan Project” conducted in September 2005. The results reveal there are four work patterns to explain work fulfillment in four different service sectors (producer, distributive, social and personal service). Compared with previous empirical studies, our study highlights the occupation prestige demand for producer service, both IT skill and social resource for distributive service, higher income for public service and more social resources for personal service.

Most Common Document Word Stems:

servic (70), skill (69), social (46), resourc (32), work (31), worker (28), fulfil (22), model (18), job (17), 1 (17), person (16), incom (15), labor (15), would (14), occup (14), educ (13), p (12), employ (12), sector (11), tabl (11), inform (11),

Author's Keywords:

service workers, IT skills, social capital, well-being
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Name: American Sociological Association
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MLA Citation:

Huang, Hsin-i., Li, Meng-Hao. and Tseng, Shu-Fen. "The Determinants of Work Well-being among Service Workers: IT Skill, Social Capital or Both?" Paper presented at the annual meeting of the American Sociological Association, Montreal Convention Center, Montreal, Quebec, Canada, Aug 11, 2006 <Not Available>. 2009-05-24 <http://www.allacademic.com/meta/p104908_index.html>

APA Citation:

Huang, H. , Li, M. and Tseng, S. , 2006-08-11 "The Determinants of Work Well-being among Service Workers: IT Skill, Social Capital or Both?" Paper presented at the annual meeting of the American Sociological Association, Montreal Convention Center, Montreal, Quebec, Canada Online <PDF>. 2009-05-24 from http://www.allacademic.com/meta/p104908_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Abstract: During the dramatic Internet-driven boom of the 1990s, fortunately the information technology does not immediate induce the unemployment. On the contrary, our economy seems to restructure into a new production paradigm that promote to create more jobs in the long run. It is no doubt that service jobs remain a dual skill gap and workers will confront to a more temporary, contractual and dynamic labor market. What kind of difficulties and demand would be faced in different service sectors? How important is the IT skill in current labor market? Or are social contact and relationship resources more essential for service workers? Whether the social resources, the IT-skills or both are the determinant factor contributing to employees’ job fulfillment?
The data was from a national-wide telephone survey under the “E-living and Quality of Life in Taiwan Project” conducted in September 2005. The results reveal there are four work patterns to explain work fulfillment in four different service sectors (producer, distributive, social and personal service). Compared with previous empirical studies, our study highlights the occupation prestige demand for producer service, both IT skill and social resource for distributive service, higher income for public service and more social resources for personal service.

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Document Type: PDF
Page count: 11
Word count: 2538
Text sample:
The Determinants of Work Well-being among Service Workers: IT Skill Social Capital or Both? Huang Hsin-I* Meng-Hao Li** Tseng Shu-Feng*** * Research assistant Institute of Information Science Academia Sinica Email: shinny@iis.sinica.edu.tw ** Research Assistant Graduate School of Social Informatics Yuan Ze University Email: s897906@mail.yzu.edu.tw ***Associate Professor Graduate School of Social Informatics Yuan Ze University Email: gssftseng@saturn.yzu.edu.tw Abstract During the dramatic Internet-driven boom of the 1990s fortunately the information technology does not immediate induce the unemployment. On the contrary our
The New Economy: Informationalism Globalization Networking Jobless and Flex-timers in The Rise of the Network Society UK: Blackwell Publishers. [4]. Hampson I and Junor A (2005) “Invisible Work Invisible Skills: Interactive customer service as articulation work” New Technology Work and Employment 20(2): 166-181. [5]. Esping-Andersen G. (1999) Social Foundations of Postindustrial Economies London: Oxford University Press. [6]. Tseng SF. You YC. and Ho CG. (2002) “New Economic Underemployment and Inadequate Employment” Journal of Cyber Culture and Information Society 3:


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