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Predicting Satisfaction and Outcome Acceptance with Decision-Making Processes: The Role of Procedural Justice

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Abstract:

Maintaining the legitimacy of decision making processes in the eyes of participants is a key objective of creditable public involvement efforts; however, satisfying participants can be difficult, especially when competing interests are at stake. Research suggests that attention to procedural justice may offer one way to increase satisfaction and outcome acceptance. Procedural justice argues that people care about the fairness of the procedures, and research has shown that when procedures are viewed as fair, people are more satisfied with the process and accepting of the outcomes – at times, even when they do not get the outcomes they desire. Using survey data from attendees at 11 U.S. Food and Drug Administration advisory committee meetings, we tested whether procedural justice judgments predicted satisfaction with the FDA and its advisory committees and acceptance of advisory committee meeting outcomes. We also examined how contextual factors – namely, procedural knowledge, tolerance for potential conflicts of interest among advisory committee members, and participants’ stakes in the outcomes, influenced the results. The findings supported a strong role for procedural justice perceptions in predicting satisfaction and outcome acceptance among meeting attendees.

Most Common Document Word Stems:

procedur (179), justic (118), meet (97), group (81), committe (76), advisori (64), coi (62), outcom (61), fda (60), fair (57), relat (56), particip (47), member (47), model (47), interest (46), research (46), decis (43), satisfact (41), individu (41), communic (41), valu (37),

Author's Keywords:

procedural justice, satisfaction, conflict of interest, group decision making, relational judgments
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Association:
Name: International Communication Association
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http://www.icahdq.org


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URL: http://www.allacademic.com/meta/p112960_index.html
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MLA Citation:

McComas, Katherine., Waks, Leah., Simone, Leah. and Sherman, Linda. "Predicting Satisfaction and Outcome Acceptance with Decision-Making Processes: The Role of Procedural Justice" Paper presented at the annual meeting of the International Communication Association, New Orleans Sheraton, New Orleans, LA, May 27, 2004 <Not Available>. 2009-05-26 <http://www.allacademic.com/meta/p112960_index.html>

APA Citation:

McComas, K. A., Waks, L. , Simone, L. M. and Sherman, L. , 2004-05-27 "Predicting Satisfaction and Outcome Acceptance with Decision-Making Processes: The Role of Procedural Justice" Paper presented at the annual meeting of the International Communication Association, New Orleans Sheraton, New Orleans, LA Online <.PDF>. 2009-05-26 from http://www.allacademic.com/meta/p112960_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Review Method: Peer Reviewed
Abstract: Maintaining the legitimacy of decision making processes in the eyes of participants is a key objective of creditable public involvement efforts; however, satisfying participants can be difficult, especially when competing interests are at stake. Research suggests that attention to procedural justice may offer one way to increase satisfaction and outcome acceptance. Procedural justice argues that people care about the fairness of the procedures, and research has shown that when procedures are viewed as fair, people are more satisfied with the process and accepting of the outcomes – at times, even when they do not get the outcomes they desire. Using survey data from attendees at 11 U.S. Food and Drug Administration advisory committee meetings, we tested whether procedural justice judgments predicted satisfaction with the FDA and its advisory committees and acceptance of advisory committee meeting outcomes. We also examined how contextual factors – namely, procedural knowledge, tolerance for potential conflicts of interest among advisory committee members, and participants’ stakes in the outcomes, influenced the results. The findings supported a strong role for procedural justice perceptions in predicting satisfaction and outcome acceptance among meeting attendees.

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Document Type: .PDF
Page count: 35
Word count: 8648
Text sample:
Procedural Justice 1 Running Head: PROCEDURAL JUSTICE Predicting Satisfaction and Outcome Acceptance with Decision-Making Processes: The Role of Procedural Justice Submitted to the Organizational Communication Division of the International Communication Association for presentation at its 54th Annual Conference in New Orleans LA May 27-31 Procedural Justice 2 Abstract Maintaining the legitimacy of decision making processes in the eyes of participants is a key objective of creditable public involvement efforts; however satisfying participants can be difficult especially when competing interests
Satisfaction Tolerance Judgments -.03 .17** .03 .48** .32** .43** Stake in the .01 Procedural Outcome Outcome Fairness Acceptance -.05 .14* .58** .32 .48 other5 other4 Procedural Knowledge .02 other6 2 Note. (9 N = 270) = 15.42 p = .08. * p < .05 ** p < .001


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