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Policy Endorsement by Street-Level Bureaucrats: Can the Horse Be Led to Drink the Water?

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Abstract:

This research addresses the factors that affect the extent to which the actions of street-level bureaucrats diverge from the preferred policies of higher-level authorities. We examine the role of individual caseworkers and managerial-level factors in studying the municipal implementation of employment policy in Denmark. Differences among caseworkers account for 88 percent of the variation in their policy actions and their endorsement of national employment policy. Despite many caseworkers having predispositions to act otherwise, we show that managerial behaviors influence frontline actions and policy endorsements. Relevant managerial actions include supervision of caseworkers, emphasis on job placement functions, delegation of decision-making, and reduction of red tape. These influences are not strong and are mostly indirect. The findings underscore the importance of appropriate modeling of multi-level effects on the behaviors of street-level bureaucrats along with consideration of a range of managerial actions.

Most Common Document Word Stems:

polici (196), level (162), municip (143), casework (136), client (103), model (96), employ (83), effect (73), job (71), action (71), manag (62), 1 (62), nation (54), bureaucrat (54), endors (52), street (51), street-level (48), valu (47), emphasi (44), 2 (43), get (43),

Author's Keywords:

Implementation, Street Level Bureaucrat, Management
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Name: American Political Science Association
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http://www.apsanet.org


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MLA Citation:

May, Peter., Winter, Soeren. and Sorensen, Mette. "Policy Endorsement by Street-Level Bureaucrats: Can the Horse Be Led to Drink the Water?" Paper presented at the annual meeting of the American Political Science Association, Marriott, Loews Philadelphia, and the Pennsylvania Convention Center, Philadelphia, PA, Aug 31, 2006 <Not Available>. 2009-05-24 <http://www.allacademic.com/meta/p151948_index.html>

APA Citation:

May, P. J., Winter, S. C. and Sorensen, M. F. , 2006-08-31 "Policy Endorsement by Street-Level Bureaucrats: Can the Horse Be Led to Drink the Water?" Paper presented at the annual meeting of the American Political Science Association, Marriott, Loews Philadelphia, and the Pennsylvania Convention Center, Philadelphia, PA Online <APPLICATION/PDF>. 2009-05-24 from http://www.allacademic.com/meta/p151948_index.html

Publication Type: Proceeding
Abstract: This research addresses the factors that affect the extent to which the actions of street-level bureaucrats diverge from the preferred policies of higher-level authorities. We examine the role of individual caseworkers and managerial-level factors in studying the municipal implementation of employment policy in Denmark. Differences among caseworkers account for 88 percent of the variation in their policy actions and their endorsement of national employment policy. Despite many caseworkers having predispositions to act otherwise, we show that managerial behaviors influence frontline actions and policy endorsements. Relevant managerial actions include supervision of caseworkers, emphasis on job placement functions, delegation of decision-making, and reduction of red tape. These influences are not strong and are mostly indirect. The findings underscore the importance of appropriate modeling of multi-level effects on the behaviors of street-level bureaucrats along with consideration of a range of managerial actions.

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Associated Document Available Political Research Online
Associated Document Available American Political Science Association

Document Type: application/pdf
Page count: 35
Word count: 11373
Text sample:
Draft – not to be quoted without permission of the authors Policy Endorsement by Street-Level Bureaucrats: Can the Horse Be Led to Drink the Water? Peter J. May Center for American Politics and Public Policy University of Washington pmay@u.washington.edu Søren C. Winter Danish National Institute of Social Research scw@sfi.dk with Mette Fjord Sørensen Danish National Institute of Social Research Prepared for delivery at the 2006 Annual Meeting of the American Political Science Association August 30th-September 3 2006. Copyright by
Making. New York: W.W. Norton and Company. Wilson James Q. 1989. Bureaucracy: What Government Agencies Do and Why They Do It? New York: Basic Books. Winter Søren C. 2002. Explaining Street-Level Bureaucratic Behavior in Social Regulatory Policies. Paper Presented at the 2002 Annual Meeting of the American Political Science Association. August 29 – September 1 2002 Boston MA. Danish National Institute of Social Research Copenhagen. Winter Søren C. 2003. Political Control Street-Level Bureaucrats and Information Asymmetry in Regulatory and


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