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The Influence of Patients' and Health Professionals' Communication on Quality of Care, Health Outcomes, and Treatment Compliance |
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Abstract:
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In this study we investigated communication between patients and health professionals, and specifically focussed on the patient outcomes of quality of care, health, and treatment compliance. Fifty-two patients completed questionnaires before and after their consultation, and 44 responded to the follow-up questionnaire one month later. We investigated communication perceptions through the use of communication accommodation theory (CAT), and outcome measures were adopted from the linguistic model of patient participation (LMOPPC). CAT was used to examine the extent to which patients perceived interactions with their health professionals as accommodative. We also examined the subsequent effect of accommodative communication on patient outcomes. Results indicated that accommodative communication strategies did predict quality of care perceptions, but only emotional expression was a significant predictor on its own. When considered together, quality of care perceptions measured initially and at one-month follow-up did not significantly predict health outcomes, but follow-up measures of quality of care perceptions did uniquely predict health. Finally, emotional expression and commitment significantly predicted treatment compliance, but only emotional expression was a significant individual predictor. This study provides evidence for the important impact of communication during the medical consultation on patient outcomes. It also highlights the importance of health professionals’ appropriate use of emotional expression. Finally, it provides support for the use of CAT for understanding the impact of communication between patients and health professionals on patient outcomes in the medical consultation context. |
Most Common Document Word Stems:
patient (204), health (180), communic (124), profession (120), consult (75), care (69), research (61), interact (53), qualiti (52), outcom (52), express (49), use (47), measur (46), emot (44), treatment (43), complianc (42), strategi (41), accommod (41), 1 (37), import (36), galloi (35), |
Author's Keywords:
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Communication accommodation theory, Linguistic model of patient participation, health interactions, intergroup communication |
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Association:
Name: International Communication Association
URL: http://www.icahdq.org
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Citation:
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MLA Citation:
| Park, Louisa. and Watson, Bernadette. "The Influence of Patients' and Health Professionals' Communication on Quality of Care, Health Outcomes, and Treatment Compliance" Paper presented at the annual meeting of the International Communication Association, TBA, San Francisco, CA, May 23, 2007 <Not Available>. 2009-05-24 <http://www.allacademic.com/meta/p171282_index.html> |
APA Citation:
| Park, L. and Watson, B. M. , 2007-05-23 "The Influence of Patients' and Health Professionals' Communication on Quality of Care, Health Outcomes, and Treatment Compliance" Paper presented at the annual meeting of the International Communication Association, TBA, San Francisco, CA Online <PDF>. 2009-05-24 from http://www.allacademic.com/meta/p171282_index.html |
Publication Type: Conference Paper/Unpublished Manuscript
Abstract: In this study we investigated communication between patients and health professionals, and specifically focussed on the patient outcomes of quality of care, health, and treatment compliance. Fifty-two patients completed questionnaires before and after their consultation, and 44 responded to the follow-up questionnaire one month later. We investigated communication perceptions through the use of communication accommodation theory (CAT), and outcome measures were adopted from the linguistic model of patient participation (LMOPPC). CAT was used to examine the extent to which patients perceived interactions with their health professionals as accommodative. We also examined the subsequent effect of accommodative communication on patient outcomes. Results indicated that accommodative communication strategies did predict quality of care perceptions, but only emotional expression was a significant predictor on its own. When considered together, quality of care perceptions measured initially and at one-month follow-up did not significantly predict health outcomes, but follow-up measures of quality of care perceptions did uniquely predict health. Finally, emotional expression and commitment significantly predicted treatment compliance, but only emotional expression was a significant individual predictor. This study provides evidence for the important impact of communication during the medical consultation on patient outcomes. It also highlights the importance of health professionals’ appropriate use of emotional expression. Finally, it provides support for the use of CAT for understanding the impact of communication between patients and health professionals on patient outcomes in the medical consultation context. |
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| Document Type: |
PDF |
| Page count: |
30 |
| Word count: |
7405 |
| Text sample: |
| Communication between health professionals and patients 1 The influence of effective communication between patients and health professionals on patients’ perceptions of quality of care health outcomes and treatment compliance. Louisa Park and *Bernadette Watson *Correspondence concerning this paper should be directed to the second author at: Dr Bernadette Watson MAPS School of Psychology University of Queensland Telephone: +61 7 3365-6398 Fax: +61 7 3365-4466 Email: bernadette@uq.edu.au 2 Communication between health professionals and patients Abstract In this study we investigated |
| Strategies ~ Emotional Expression ~ Interpersonal Control ~ Discourse Management ~ Interpretability POST- INTERACTION Immediately after Quality of Care 1 Commitment consultation ~ Satisfaction with care ~ Understanding of health One-month follow-up Quality of Care 2 Health Outcomes Compliance ~ Satisfaction with care ~ Healthier Lifestyle ~ Understanding of ~ Improved health and health well-being Figure 2. Theoretical Model for Proposed Research |
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