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Face-to-Face Communication of Uncertainty: Expression and Recognition of Uncertainty Signals by Different Levels Across Modalities |
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Abstract:
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The conversational process of signaling and recognizing certainty levels contributes to the natural and smooth interaction between two people. This research aimed at examining the reliability of signals of uncertainty within and across communication channels during face-to-face interaction. The research consisted of 2 distinct stages. The conversation study at Stage I investigated peoples’ daily conversational patterns under uncertainty. It was designed to elicit various kinds and levels of uncertainty so that analysts could observe and capture how people verbally and nonverbally express uncertainty during face-to-face conversation. The signal identification experiment at Stage II involved recognizing the captured uncertainty expressions. Another group of participants viewed and/or listened to the recordings and rated perceived levels of uncertainty levels. The results suggest that there are reliable behavioral clues for degrees of uncertainty and that these clues seem to be present in the nonverbal behavior of people (video only, audio only, audio-video, but not text only). Taken together, this research provides not only empirical evidence of a reliable uncertainty expression, but suggests a framework to study human behaviors under a certain cognitive and/or emotive state. |
Most Common Document Word Stems:
uncertainti (113), level (58), subject (56), convers (54), communic (48), express (43), 100 (37), 0 (34), signal (33), differ (30), report (30), one (29), face (28), certainti (28), self (26), question (26), condit (26), nonverb (25), interact (24), audio (23), p (23), |
Author's Keywords:
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uncertainty communication, uncertainty signals, uncertainty expression, uncertainty recognition |
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Association:
Name: International Communication Association URL: http://www.icahdq.org
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Citation:
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MLA Citation:
| Oh, Insuk., Frank, Mark. and Stone, Matthew. "Face-to-Face Communication of Uncertainty: Expression and Recognition of Uncertainty Signals by Different Levels Across Modalities" Paper presented at the annual meeting of the International Communication Association, TBA, San Francisco, CA, May 23, 2007 <Not Available>. 2009-05-24 <http://www.allacademic.com/meta/p172674_index.html> |
APA Citation:
| Oh, I. , Frank, M. G. and Stone, M. , 2007-05-23 "Face-to-Face Communication of Uncertainty: Expression and Recognition of Uncertainty Signals by Different Levels Across Modalities" Paper presented at the annual meeting of the International Communication Association, TBA, San Francisco, CA Online <PDF>. 2009-05-24 from http://www.allacademic.com/meta/p172674_index.html |
Publication Type: Conference Paper/Unpublished Manuscript Abstract: The conversational process of signaling and recognizing certainty levels contributes to the natural and smooth interaction between two people. This research aimed at examining the reliability of signals of uncertainty within and across communication channels during face-to-face interaction. The research consisted of 2 distinct stages. The conversation study at Stage I investigated peoples’ daily conversational patterns under uncertainty. It was designed to elicit various kinds and levels of uncertainty so that analysts could observe and capture how people verbally and nonverbally express uncertainty during face-to-face conversation. The signal identification experiment at Stage II involved recognizing the captured uncertainty expressions. Another group of participants viewed and/or listened to the recordings and rated perceived levels of uncertainty levels. The results suggest that there are reliable behavioral clues for degrees of uncertainty and that these clues seem to be present in the nonverbal behavior of people (video only, audio only, audio-video, but not text only). Taken together, this research provides not only empirical evidence of a reliable uncertainty expression, but suggests a framework to study human behaviors under a certain cognitive and/or emotive state. |
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| Document Type: |
PDF |
| Page count: |
25 |
| Word count: |
6966 |
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| Problem Statement Communication is not a mere exchange of codified signals (Clark 1996; Paek & Horvitz 1999). The complexity of our cognition emotion and behavior and their sophisticated interactions during conversation has puzzled scholars and researchers in diverse disciplines. The simplest way of describing the communication cycle is that people deliver messages perceive the meanings and interpret the intention. We might not fully understand what why and how we do this. Even so the verbal and non-verbal behaviors during |
| questions. Journal of Momory and Language 32 25-38. Steedman M. (2000). Information structure and the syntax-phonology interface. Linguistic Inquiry 31 (4) 649-689. Stone M. (2004). Communicative intentions and conversational processes in human- human and human-computer dialogue. In Trueswell and Tanenhaus (eds.) World-Situated Language Use MIT Stone M. et al. (2004). Speaking with hands: Creating animated conversational characters from recordings of human performance ACM Transactions on Graphics 23(3) 506-513. Swerts M. Krahmer E. Barkhuysen P. van de Laar L. (2003). |
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