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Managing Community Crisis: an Analysis of a Health Department’s Response to the Influenza Vaccine Shortage |
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Abstract:
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This article reports the results of a case study on crisis management at a county health department following the 2004 flu vaccine shortage. The study compares the department’s approach to established crisis communication principles, which emphasize image restoration following organizational wrongdoing. The results show that the department relied on strategic partnerships to navigate the crisis. Accepted crisis communication theories provide limited explanation of this community-based crisis. The implications of two emerging crisis frameworks are discussed. |
Most Common Document Word Stems:
crisi (205), communic (91), public (89), depart (88), health (83), manag (76), vaccin (65), respons (58), organ (54), plan (42), counti (42), studi (41), communiti (36), inform (34), provid (34), situat (34), relat (33), case (33), flu (32), strategi (30), messag (29), |
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Association:
Name: Association for Education in Journalism and Mass Communication
URL: http://www.aejmc.org
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Citation:
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MLA Citation:
| Kemp, Deena. "Managing Community Crisis: an Analysis of a Health Department’s Response to the Influenza Vaccine Shortage" Paper presented at the annual meeting of the Association for Education in Journalism and Mass Communication, The Renaissance, Washington, DC, Aug 08, 2007 <Not Available>. 2009-05-24 <http://www.allacademic.com/meta/p204371_index.html> |
APA Citation:
| Kemp, D. , 2007-08-08 "Managing Community Crisis: an Analysis of a Health Department’s Response to the Influenza Vaccine Shortage" Paper presented at the annual meeting of the Association for Education in Journalism and Mass Communication, The Renaissance, Washington, DC Online <APPLICATION/PDF>. 2009-05-24 from http://www.allacademic.com/meta/p204371_index.html |
Publication Type: Conference Paper/Unpublished Manuscript
Abstract: This article reports the results of a case study on crisis management at a county health department following the 2004 flu vaccine shortage. The study compares the department’s approach to established crisis communication principles, which emphasize image restoration following organizational wrongdoing. The results show that the department relied on strategic partnerships to navigate the crisis. Accepted crisis communication theories provide limited explanation of this community-based crisis. The implications of two emerging crisis frameworks are discussed. |
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application/pdf |
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25 |
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7966 |
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| Managing Community Crisis: an Analysis of a Health Department’s Response to the Influenza Vaccine Shortage Deena G. Kemp University of South Florida 4202 East Fowler Avenue CIS 1040 Tampa FL 33620 (813) 610-7175 dkemp@mail.usf.edu STUDENT PAPER Submitted to the Public Relations Division of the Association for Education in Journalism and Mass Communications Annual Convention Washington D.C. August 9 – 12 2007. Managing Community Crisis: an Analysis of a Health Department’s Response to the Influenza Vaccine Shortage ABSTRACT This article |
| Towards a postmodern understanding of crisis communication. Public Relations Review 31(4) 566-571. Ulmer R. R. & Sellnow T. L. (2002). Crisis management and the discourse of renewal: Understanding the potential for positive outcomes of crisis. Public Relations Review 28(4) 361-365. U.S. Census Bureau (2004). 2004 American Community Survey. Data Profile Highlights: Sarasota County Florida. Retrieved April 19 2006 available from http://www.census.gov/acs/. Weick K. (1988). Enacted sensemaking in a crisis situation. Journal of Management Studies 25 305-317. Williams D. E. |
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