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Managing Community Crisis: an Analysis of a Health Department’s Response to the Influenza Vaccine Shortage
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STUDENT PAPER: Crisis Communication Case Study 23 of 23
Ice, R. (1991). Corporate publics and rhetorical strategies: The case of Union Carbides’ Bhopal crisis.
Management Communication Quarterly, 4, 341-362.
Ledingham, J. A., & Bruning, S. D. (1998). Relationship management in public relations: Dimensions of an
organization-public relationship. Public Relations Review, 24, 55-65.
Ledingham, J. A., Bruning, S. D.,& Wilson, L. J. (1999). Time as an indicator of perceptions and behavior of
members of a key public: monitoring and predicting organization-public relationships. Journal of Public Relations Research 11(2), 167-183.
Lindlof, T. R. & Taylor, B.C. (2002). Qualitative communication research methods. Thousand Oaks, CA: Sage
Publications.
Lyon, L. & Cameron, G. T. (2004). A relational approach examining the interplay of prior reputation and
immediate response to a crisis. Journal of Public Relations Research 16(3), 213-242.
Marcus, A. A. & Goodman, R. S. (1991). Victims and shareholders: The dilemmas of presenting corporate
policy during a crisis. The Academy of Management Journal, 34(2), 281-305
Marra, F. J. (1998/0). Crisis communication plans: Poor predictors of excellent crisis public relations. Public
Relations Review, 24(4), 461-474.
McLaughlin, M.L. Cody, M.J., & O'Hair, H.D. (1983). The management of failure events: Some contextual
determinants of accounting behavior. Human Communication Research, 9, 208-224.
Sanger, D. E. & Harris, G (2004, October 20). Flu vaccine policy becomes issue for Bush. The New York
Times. Retrieved April 19, 2004 from the www.nytimes.com archives.
Sarasota County Health Department (1989). Celebrating 100 years of Florida public health.
Seeger, M. W. (2002). Chaos and crisis: Propositions for a general theory of crisis communication. Public
Relations Review, 28(4), 329-337.
Seeger, M. W., Sellnow, T. L., & Ulmer, R. R. (1998). Communication organization and crisis.
Communication Yearbook 21, 231-275
Tyler, L. (2005/11). Towards a postmodern understanding of crisis communication. Public Relations Review,
31(4), 566-571.
Ulmer, R. R., & Sellnow, T. L. (2002). Crisis management and the discourse of renewal: Understanding the
potential for positive outcomes of crisis. Public Relations Review, 28(4), 361-365.
U.S. Census Bureau (2004). 2004 American Community Survey. Data Profile Highlights: Sarasota County,
Florida. Retrieved April 19, 2006, available from
http://www.census.gov/acs/
.
Weick, K. (1988). Enacted sensemaking in a crisis situation. Journal of Management Studies, 25, 305-317.
Williams, D. E., & Olaniran, B. A. (1998). Expanding the crisis planning function: Introducing elements of
risk communication to crisis communication practice. Public Relations Review, 24(3), 387-400.
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STUDENT PAPER: Crisis Communication Case Study 23 of 23
Ice, R. (1991). Corporate publics and rhetorical strategies: The case of Union Carbides’ Bhopal crisis.
Management Communication Quarterly, 4, 341-362.
Ledingham, J. A., & Bruning, S. D. (1998). Relationship management in public relations: Dimensions of an
organization-public relationship. Public Relations Review, 24, 55-65.
Ledingham, J. A., Bruning, S. D.,& Wilson, L. J. (1999). Time as an indicator of perceptions and behavior of
members of a key public: monitoring and predicting organization-public relationships. Journal of Public
Relations Research 11(2), 167-183.
Lindlof, T. R. & Taylor, B.C. (2002). Qualitative communication research methods. Thousand Oaks, CA: Sage
Publications.
Lyon, L. & Cameron, G. T. (2004). A relational approach examining the interplay of prior reputation and
immediate response to a crisis. Journal of Public Relations Research 16(3), 213-242.
Marcus, A. A. & Goodman, R. S. (1991). Victims and shareholders: The dilemmas of presenting corporate
policy during a crisis. The Academy of Management Journal, 34(2), 281-305
Marra, F. J. (1998/0). Crisis communication plans: Poor predictors of excellent crisis public relations. Public
Relations Review, 24(4), 461-474.
McLaughlin, M.L. Cody, M.J., & O'Hair, H.D. (1983). The management of failure events: Some contextual
determinants of accounting behavior. Human Communication Research, 9, 208-224.
Sanger, D. E. & Harris, G (2004, October 20). Flu vaccine policy becomes issue for Bush. The New York
Sarasota County Health Department (1989). Celebrating 100 years of Florida public health.
Seeger, M. W. (2002). Chaos and crisis: Propositions for a general theory of crisis communication. Public
Relations Review, 28(4), 329-337.
Seeger, M. W., Sellnow, T. L., & Ulmer, R. R. (1998). Communication organization and crisis.
Communication Yearbook 21, 231-275
Tyler, L. (2005/11). Towards a postmodern understanding of crisis communication. Public Relations Review,
31(4), 566-571.
Ulmer, R. R., & Sellnow, T. L. (2002). Crisis management and the discourse of renewal: Understanding the
potential for positive outcomes of crisis. Public Relations Review, 28(4), 361-365.
U.S. Census Bureau (2004). 2004 American Community Survey. Data Profile Highlights: Sarasota County,
Florida. Retrieved April 19, 2006, available from
.
Weick, K. (1988). Enacted sensemaking in a crisis situation. Journal of Management Studies, 25, 305-317.
Williams, D. E., & Olaniran, B. A. (1998). Expanding the crisis planning function: Introducing elements of
risk communication to crisis communication practice. Public Relations Review, 24(3), 387-400.
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