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The Interrelationships Between Corporate Reputation, Trust and Behavioral Intentions: A Multistakeholder Approach

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Abstract:

Understanding the nature of corporate reputation and its role as a trust-building resource for public relations can help organizations cope with today’s challenges of growing mediatization and the constant pressure to demonstrate and maintain legitimacy. While significant research has been done in the field of reputation, its relationship with trust and its influence on trustworthy behavioral intentions in different stakeholder groups needs further exploration. Therefore, the purpose of this study is to analyze the interrelations between corporate reputation, trust and behavioral intentions among members of four key stakeholder groups (N=1892) via structural equation modeling techniques.
Reputation was measured as an attitudinal construct comprising cognitive and affective dimensions. The study shows that different publics apply different facets within each of the reputation dimensions in evaluating reputation. The detailed analysis could help public relations to successfully address various publics through addressing those facets that contribute to building reputation and trust. Results confirm that in all groups reputation contributes significantly to build trust and trustworthy behavioral intentions.

Most Common Document Word Stems:

reput (255), trust (123), compani (123), cognit (104), measur (94), social (94), model (87), corpor (86), dimens (86), affect (70), indic (69), construct (58), stakehold (58), manag (56), function (56), group (55), coeffici (55), emot (51), journal (50), valu (50), variabl (50),

Author's Keywords:

corporate reputation, measurement, trust, behavioral intentions, reputation management, structural equation modeling
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MLA Citation:

Ingenhoff, Diana. and Sommer, Katharina. "The Interrelationships Between Corporate Reputation, Trust and Behavioral Intentions: A Multistakeholder Approach" Paper presented at the annual meeting of the International Communication Association, TBA, Montreal, Quebec, Canada, May 21, 2008 <Not Available>. 2009-05-23 <http://www.allacademic.com/meta/p231872_index.html>

APA Citation:

Ingenhoff, D. and Sommer, K. , 2008-05-21 "The Interrelationships Between Corporate Reputation, Trust and Behavioral Intentions: A Multistakeholder Approach" Paper presented at the annual meeting of the International Communication Association, TBA, Montreal, Quebec, Canada Online <APPLICATION/PDF>. 2009-05-23 from http://www.allacademic.com/meta/p231872_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Abstract: Understanding the nature of corporate reputation and its role as a trust-building resource for public relations can help organizations cope with today’s challenges of growing mediatization and the constant pressure to demonstrate and maintain legitimacy. While significant research has been done in the field of reputation, its relationship with trust and its influence on trustworthy behavioral intentions in different stakeholder groups needs further exploration. Therefore, the purpose of this study is to analyze the interrelations between corporate reputation, trust and behavioral intentions among members of four key stakeholder groups (N=1892) via structural equation modeling techniques.
Reputation was measured as an attitudinal construct comprising cognitive and affective dimensions. The study shows that different publics apply different facets within each of the reputation dimensions in evaluating reputation. The detailed analysis could help public relations to successfully address various publics through addressing those facets that contribute to building reputation and trust. Results confirm that in all groups reputation contributes significantly to build trust and trustworthy behavioral intentions.

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Document Type: application/pdf
Page count: 44
Word count: 14595
Text sample:
The Interrelationships between Corporate Reputation Trust and Behavioral Intentions: A multi-stakeholder approach. Abstract Understanding the nature of corporate reputation and its role as a trust-building resource for public relations can help organizations cope with today’s challenges of growing mediatization and the constant pressure to demonstrate and maintain legitimacy. While significant research has been done in the field of reputation its relationship with trust and its influence on trustworthy behavioral intentions in different stakeholder groups needs further exploration. Therefore the
The company … gets involved with society. Soc2 Social responsibility: The company … is concerned about its responsibility as major enterprise. Soc3 Environmental engagement: The company … is actively involved in environmental concerns. Soc4 Resource-friendly: The company … has a resource-friendly strategy. Soc5 Welfare of employees: The company … cares about the welfare of its employees. Affective-Emotional reputation EA1 Sympathy: The company … seems likeable. EA2 Enthusiasm of brand: I am enthused about the company’s brand. EA3 Attractiveness/ Fascination


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