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Perceived Effects of Information and Communication Technology Adoption on Quality of Work Life: An Exploratory Study

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Abstract:

Extant literature suggests that when information and communication technologies (ICTs) are adopted by employers, they may have a variety of impacts on work and workers. Most of the documented and suspected impacts on the quality of work life (QWL) are negative: Work becomes more intense, workers are displaced, surveillance increases, workers’ bargaining power declines, and workers’ skills (in many cases) become obsolete, devalued, or constrained by ICT-imposed structures. However, ICTs may also have positive effects on QWL, at least for some, by creating more interesting, high skill, complex, and higher paying jobs or when they are used to create high involvement work practices that increase meaningful participation for workers. Given this mix of potential effects, our research asked a deceptively simple question: On the whole, do workers perceive that the quality of work life as improving or deteriorating as a result of ICT adoption by their employers and by their work-related use of ICTs? Based on an analysis of 377 surveys from a wide range of people in New Zealand, we found that respondents who were most affected by ICTs (i.e., their employers adopted significant ICTs and they personally used ICTs for work-related purposes) were more satisfied with their work roles and pay than those less affected. Yet, they also perceived that their work had become more pressured than those less affected by ICTs.

Most Common Document Word Stems:

work (105), ict (103), 1 (47), worker (46), job (44), adopt (44), chg (35), item (35), satisfact (35), effect (34), use (34), impact (34), skill (32), comput (32), workplac (31), p (31), chang (30), new (28), group (26), increas (26), signific (26),

Author's Keywords:

Information and communication technologies, new media, quality of work life, job satisfaction, organizational change
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Name: International Communication Association
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MLA Citation:

Zorn, Ted., Hector, Chris. and Gibson, John. "Perceived Effects of Information and Communication Technology Adoption on Quality of Work Life: An Exploratory Study" Paper presented at the annual meeting of the International Communication Association, TBA, Montreal, Quebec, Canada, May 22, 2008 <Not Available>. 2009-05-23 <http://www.allacademic.com/meta/p233009_index.html>

APA Citation:

Zorn, T. , Hector, C. and Gibson, J. , 2008-05-22 "Perceived Effects of Information and Communication Technology Adoption on Quality of Work Life: An Exploratory Study" Paper presented at the annual meeting of the International Communication Association, TBA, Montreal, Quebec, Canada Online <PDF>. 2009-05-23 from http://www.allacademic.com/meta/p233009_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Abstract: Extant literature suggests that when information and communication technologies (ICTs) are adopted by employers, they may have a variety of impacts on work and workers. Most of the documented and suspected impacts on the quality of work life (QWL) are negative: Work becomes more intense, workers are displaced, surveillance increases, workers’ bargaining power declines, and workers’ skills (in many cases) become obsolete, devalued, or constrained by ICT-imposed structures. However, ICTs may also have positive effects on QWL, at least for some, by creating more interesting, high skill, complex, and higher paying jobs or when they are used to create high involvement work practices that increase meaningful participation for workers. Given this mix of potential effects, our research asked a deceptively simple question: On the whole, do workers perceive that the quality of work life as improving or deteriorating as a result of ICT adoption by their employers and by their work-related use of ICTs? Based on an analysis of 377 surveys from a wide range of people in New Zealand, we found that respondents who were most affected by ICTs (i.e., their employers adopted significant ICTs and they personally used ICTs for work-related purposes) were more satisfied with their work roles and pay than those less affected. Yet, they also perceived that their work had become more pressured than those less affected by ICTs.

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Document Type: PDF
Page count: 24
Word count: 5796
Text sample:
Perceived Effects of Information and Communication Technology Adoption on Quality of Work Life: An Exploratory Study Abstract Extant literature suggests that when information and communication technologies (ICTs) are adopted by employers they may have a variety of impacts on work and workers. Most of the documented and suspected impacts on the quality of work life (QWL) are negative: Work becomes more intense workers are displaced surveillance increases workers’ bargaining power declines and workers’ skills (in many cases) become obsolete
adoption 23 3.8 3.75 Mean of Chg-close supervision 3.7 3.65 3.6 3.55 3.5 3.45 No Yes No Yes Significant Adoption Significant adoption 24


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