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Persuasive Message Features in Electronic Commerce: The Mediating Role of Person-centeredness and the Moderating Role of Interpersonal Cognitive Complexity

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Abstract:

This study articulates a framework for tailoring as person-centered message features. Students evaluated an online product description that varied in its person-centered message features. As theorized, person-centered descriptions produced more attitude change toward the brand and ad, higher source expertise, and greater emotional responses. Perceptions of adaptation and identity/relationship goal enactment completely mediated the relationship between person-centered message features and the attitude measures. Interpersonal cognitive complexity was a moderator for some of these relationships.

Most Common Document Word Stems:

messag (198), person (153), communic (102), level (96), center (89), product (81), person-cent (80), j (74), cognit (71), complex (66), measur (59), b (55), effect (54), consum (53), research (49), differ (49), r (49), studi (47), persuas (47), attitud (45), centered (44),

Author's Keywords:

tailoring, person-centered messages, attitude change, electronic commerce, persuasion
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Association:
Name: NCA 94th Annual Convention
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http://www.natcom.org


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MLA Citation:

Liu-Bonnett, Fan., Kline, Susan. and Simunich, Bethany. "Persuasive Message Features in Electronic Commerce: The Mediating Role of Person-centeredness and the Moderating Role of Interpersonal Cognitive Complexity" Paper presented at the annual meeting of the NCA 94th Annual Convention, TBA, San Diego, CA, Nov 20, 2008 <Not Available>. 2009-10-27 <http://www.allacademic.com/meta/p258142_index.html>

APA Citation:

Liu-Bonnett, F. , Kline, S. L. and Simunich, B. A. , 2008-11-20 "Persuasive Message Features in Electronic Commerce: The Mediating Role of Person-centeredness and the Moderating Role of Interpersonal Cognitive Complexity" Paper presented at the annual meeting of the NCA 94th Annual Convention, TBA, San Diego, CA Online <PDF>. 2009-10-27 from http://www.allacademic.com/meta/p258142_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Abstract: This study articulates a framework for tailoring as person-centered message features. Students evaluated an online product description that varied in its person-centered message features. As theorized, person-centered descriptions produced more attitude change toward the brand and ad, higher source expertise, and greater emotional responses. Perceptions of adaptation and identity/relationship goal enactment completely mediated the relationship between person-centered message features and the attitude measures. Interpersonal cognitive complexity was a moderator for some of these relationships.

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