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Application of Contingency Theory Framework to Issue Management: A Case Study of the Restaurant Industry's Obesity Issues Management

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Abstract:

This case study applies the framework of contingency theory in public relations to obesity issue management. To explain how the restaurant industry defends its social legitimacy under the external contingent factors, such as litigation and legislative constraints on obesity epidemic issues, this paper (1) explains the contingency theory of public relations and legitimacy expectancy gap in issue management and (2) locates business strategies for narrowing the legitimacy gap on the continuum from pure advocacy to pure accommodation. The results present that the restaurant industry uses both advocacy and accommodation strategies to respond to every situation; however, restaurant industries use accommodating strategies based on a certain level of advocacy.

Most Common Document Word Stems:

obes (138), issu (94), public (90), theori (83), conting (78), food (73), industri (64), restaur (62), chang (48), busi (44), 2003 (44), legitimaci (42), social (40), manag (40), relat (40), respons (38), strategi (33), perform (32), gap (30), 2004 (28), accommod (27),

Author's Keywords:

contingency theory, issue management, legitimacy, obesity
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MLA Citation:

Kang, Jinae. and Cheng, I-Huei. "Application of Contingency Theory Framework to Issue Management: A Case Study of the Restaurant Industry's Obesity Issues Management" Paper presented at the annual meeting of the NCA 94th Annual Convention, TBA, San Diego, CA, Nov 20, 2008 <Not Available>. 2009-10-27 <http://www.allacademic.com/meta/p260518_index.html>

APA Citation:

Kang, J. and Cheng, I. , 2008-11-20 "Application of Contingency Theory Framework to Issue Management: A Case Study of the Restaurant Industry's Obesity Issues Management" Paper presented at the annual meeting of the NCA 94th Annual Convention, TBA, San Diego, CA Online <APPLICATION/PDF>. 2009-10-27 from http://www.allacademic.com/meta/p260518_index.html

Publication Type: Conference Paper/Unpublished Manuscript
Abstract: This case study applies the framework of contingency theory in public relations to obesity issue management. To explain how the restaurant industry defends its social legitimacy under the external contingent factors, such as litigation and legislative constraints on obesity epidemic issues, this paper (1) explains the contingency theory of public relations and legitimacy expectancy gap in issue management and (2) locates business strategies for narrowing the legitimacy gap on the continuum from pure advocacy to pure accommodation. The results present that the restaurant industry uses both advocacy and accommodation strategies to respond to every situation; however, restaurant industries use accommodating strategies based on a certain level of advocacy.

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