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Internal Communication in Organizations: Virtual Teams and Information Communication Technologies (ICTs) as Keywords |
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Abstract:
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As organizations embraced information communication technologies (ICTs) as keywords and to increase their presence in global participation, the question remains whether these technologies change internal communication norms to the extent that issues of trust, commitment, and satisfaction improve. This paper explores this question. The paper examines the three key variables influencing internal communication – trust, commitment, and satisfaction. The paper applies meta-analysis methodology. Key findings indicate that, initial success and enthusiasm in employees’ willingness to use ICTs for communication often waned and is met with the reality that ICTs are used by top management to maintain the existing organizational norms and preserve authority rather than empowers employees. Also, the paper offers advice or recommendations for the use of ICT in both co-located and dispersed virtual team and organizational environment. |
Most Common Document Word Stems:
communic (145), team (139), virtual (136), ict (75), manag (63), trust (54), interact (52), particip (51), organ (50), member (47), technolog (47), olaniran (47), group (47), satisfact (46), use (40), inform (39), commit (37), vol (33), differ (29), media (29), decis (29), |
Author's Keywords:
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Information communication technologies, ICT, Virtual organization, Internal Communication, superior-surbordinate communication |
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Association:
Name: International Communication Association URL: http://www.icahdq.org
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Citation:
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MLA Citation:
| Olaniran, Bolanle. "Internal Communication in Organizations: Virtual Teams and Information Communication Technologies (ICTs) as Keywords" Paper presented at the annual meeting of the International Communication Association, Marriott, Chicago, IL, May 21, 2009 <Not Available>. 2010-03-11 <http://www.allacademic.com/meta/p296234_index.html> |
APA Citation:
| Olaniran, B. A. , 2009-05-21 "Internal Communication in Organizations: Virtual Teams and Information Communication Technologies (ICTs) as Keywords" Paper presented at the annual meeting of the International Communication Association, Marriott, Chicago, IL Online <PDF>. 2010-03-11 from http://www.allacademic.com/meta/p296234_index.html |
Publication Type: Conference Paper/Unpublished Manuscript Review Method: Peer Reviewed Abstract: As organizations embraced information communication technologies (ICTs) as keywords and to increase their presence in global participation, the question remains whether these technologies change internal communication norms to the extent that issues of trust, commitment, and satisfaction improve. This paper explores this question. The paper examines the three key variables influencing internal communication – trust, commitment, and satisfaction. The paper applies meta-analysis methodology. Key findings indicate that, initial success and enthusiasm in employees’ willingness to use ICTs for communication often waned and is met with the reality that ICTs are used by top management to maintain the existing organizational norms and preserve authority rather than empowers employees. Also, the paper offers advice or recommendations for the use of ICT in both co-located and dispersed virtual team and organizational environment. |
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