Publication Type: Conference Paper/Unpublished Manuscript
Abstract: This study assessed the relative impact of expectations and work values on organizational communication satisfaction. The results of a previous experiment indicated that organizational communication satisfaction was more a function of work value fulfillment than of met expectations. This study tested that finding by asking participants to recall actual work experiences and to complete a series of three questionnaires. Results of OLS regression analyses showed that neither a pure met expectations nor a pure value fulfillment hypothesis best explains organizational communication satisfaction. Instead, the results show that organizational communication satisfaction is a function of both met expectations and work value fulfillment, with work value fulfillment playing the primary role. Additionally, total work experience was found to negatively impact organizational communication satisfaction, while work hours per week were found to positively impact organizational communication satisfaction. Implications for theory, practice, and future research are discussed.